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When you call Advantec for service, you receive the support you expect from a partner.
At Advantec, we are proud of our service delivery model and of the people who stand behind it–so much that we have given it a name, the Advantec Advantage. This name represents both the quality of service that sets us apart from our competition and the advantages you gain when you turn to Advantec for HR support.
In the creation of our service model, we turned to our clients and solicited their thoughts on what we could do to provide the very best client service program. Since the establishment of the Advantec Advantage, we conduct quarterly client satisfaction surveys to measure our performance and maintain our commitment to continual process improvement.
The Advantec Advantage is a structured, comprehensive service delivery model which surpasses any other in the industry. Drawing on best practices and our success with the hundreds of clients we serve, Advantec offers your organization access to experienced, credentialed HR professionals. Our client-centric service program is driven by our promise to deliver a high-touch service experience that:
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Offers a designated, single point of contact for your company
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Provides consistent, accurate answers to your questions
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Sets realistic resolution times for your inquiries
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Leverages our in-depth knowledge of your company’s key human resources areas to provide the most accurate, relevant answers
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Assigns professional relationship managers to assist your company in maximizing the value of Advantec’s services
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Promises a one call does it all experience – you avoid the hassles of numerous follow-up phone calls because we see your inquiry through to resolution.
The Advantec Advantage is our commitment to you. We uphold that commitment by:
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Improving efficiency through knowledge and technology
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Providing timely, accurate responses to your inquiries
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Designating Client Relations Partners, Subject Matter Experts and Human Capital Consultants to serve your company
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Working to enhance your ability to focus on your core business objectives
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